Who is yodel

It monitors all comings and goings throughout the day. And it was clear that there was no delivery. One viewer caught that on camera too. Rob Beck ordered a new router from Virgin Media in March.

When he arrived home one day he noticed a note in the letterbox from Yodel. The note stated that they had left his delivery — a fragile piece of technical equipment - in a safe place.

This time he ordered 3D video cameras that he was to use for his job. As somebody who relies on these tools for a living he likes to take care of his goods. They once again apologised. As the UK's leading parcel delivery company, Yodel is contracted by the majority of the UK's top retailers to deliver orders into stores and direct to consumers. The company has a peak workforce of over 16, and last year delivered over million parcels. Despite being so many and so spread out, we're a close-knit bunch of people who strongly believe in working together as a team and delivering promises, not just parcels.

We use cookies on this site to optimise site functionality and give you the best possible experience. Accept or manage your preferences for the cookies we use. About Yodel. Why choose Yodel? We take the time to really get to know you, your business, your brand and your customers. Get to know Yodel more. The tracing information provided by Yodel online showed the delivery was apparently still "in progress".

Donna called Yodel a total of 26 times. Donna explains: "They had no clue where my delivery was. I asked to speak to a manager on 16 different occasions and they were fobbing me off, basically. She then received a phone call from Yodel the evening before it was meant to arrive.

They told her they had also lost the second washing machine. Yodel then said the first machine had now been found, but by then Donna had given up. Yodel also promises 'Building partnerships with our customer [ What's worse is, if their tracking system says that your parcel has been delivered, then it's a case of your word against theirs; but not if you are Starlyne Allen.

At the end of , she ordered two mobile phones from o2 - another company that uses Yodel to deliver. On Yodel's website it stated that the package had been signed for by Starlyne - but she hadn't received them. Starlyne has CCTV covering the entrance to her house, so she checked the footage at the time the parcels were allegedly delivered. It revealed that the Yodel delivery driver arrived with two packages - he spent some time at the front door but he left with the packages still in his hand.

Despite the evidence it took Yodel a month to act on Starlyne's complaint. Yodel says it focuses on your needs and promises expertise that's second to none: the website states 'We're not one's to brag but it's this complete range of skills that sets us apart from the rest.