What is railway catering

Contact us. Please note you do not have access to teaching notes. Other access options You may be able to access teaching notes by logging in via your Emerald profile. Abstract It is seldom realised that with the nationalisation of British Railways, the world's largest catering undertaking has fallen under state control. Join us on our journey Platform update page Visit emeraldpublishing. Food on trains was a pernicious issue Read more.

March 31, December 8, The food dishes on offer are also not to the liking of great many Read more. February 28, March 28, Every Read more. They should ensure efficient service to the travelling public and should also see that the instructions issued from time to time in regard to the maintenance of accounts and other related matters are correctly understood and carried out by the staff concerned.

Complaint and suggestion books should be maintained at all catering and vending units. The procedure regarding the maintenance of these books and the action to be taken on the complaints and suggestions recorded. Scope of catering and vending services and arrangements therefore. Vegetarian Non-Vegetarian Restaurant Dining Buffet cars Vending Stalls Trolleys Train Side Vending The catering and vending services are run departmentally or through the agency of contractors appointed by the railway administration for this purpose.

When one thali tray is served to a passenger in a train compartment, All the persons engaged in the catering and vending services should wear clean and tidy uniforms together with badges and other insignia prescribed by the railway administration. They should behave with the public courteously and civilly and should not take any intoxicant while on duty or while coming for duty.

The quantity of cooked rice, chapattis, vegetables, etc. The foodstuffs served must be wholesome and always kept covered against flies, insects and dust. To cater to the demands of the mid-segment and high-end passengers for comfortable place to relax at the railway stations with facilities to dine in a clean environment, IRCTC introduced the concept of Executive Lounge.

Besides the spacious environment of the executive lounges, lots of other facilities is being provided to the passengers at nominal charges such as reclining sofa, meals in buffet service, wi-fi internet services, shower facilities and so on. IRCTC is renovating, operating and maintaining Railway Retiring Rooms at major railway stations across the country to improve the accommodation facilities for the travelling public. IRCTC has already renovated the Retiring Rooms at 17 railway stations and is also in the process of commissioning more Retiring Rooms and dedicating the same to passengers.

The company is also in the process of opening a budget hotel at Lucknow shortly. E-Catering is the latest addition to the catering and hospitality business of IRCTC through which the company has been able to amalgamate technology with food.

This internet based service is an initiative of IRCTC that allows passengers to book food of their choice from partner restaurants and food outlets through a mobile application while travelling on train.